Buyer Delivery, Returns and Refunds

1. Before you order

Read the entire listing and Product Report. Product Reports separate seller-provided claims from any specifically described independent test. Unless a particular check is expressly identified, the device has not been independently inspected by Vendiaro. Confirm model, capacity, condition, damage, repairs, lock status, battery facts, software version, included accessories, delivery method, and seller return terms.

Before payment, checkout must show the seller, item price, shipping or local pickup choice, any fees, tax, total, estimated dispatch/delivery or pickup timing, and applicable cancellation and return terms. Do not send payment directly to a seller for an order represented as a Vendiaro checkout order.

2. Payment and confirmation

If checkout is enabled, payment is processed by the named third-party payment provider. Vendiaro does not receive or store your full card number. An order is confirmed only when Vendiaro's order page or confirmation message says it is confirmed; an authorization attempt, browser return, seller message, or screenshot alone is not proof of a completed order.

The seller may need to satisfy payment-provider requirements before an order can be fulfilled. Vendiaro will communicate a cancellation and refund if payment cannot be accepted or the order cannot be completed.

3. Shipping and delivery

The listing/checkout must give a realistic shipping and dispatch estimate. Sellers must have a reasonable basis for shipment promises, use the selected address, package the exact item safely, and provide genuine tracking where offered. If a seller cannot ship by the promised time (or the applicable legal default), the seller and Vendiaro will provide any required delay notice and a revised date, obtain the buyer's consent where required, or promptly refund the order as required by law.

Keep your shipping address accurate in Account Settings and check it before placing the order. Address changes are not guaranteed after order acceptance. Report a missing, misdelivered, or damaged shipment promptly through the order page or vendiaro.shop@gmail.com. Do not email a full payment-card number or account password.

4. Local pickup

Public listings show only a general pickup city/state. The buyer and seller should arrange exact details only through the order's private communication tool after a valid paid order is confirmed. Meet in a public, well-lit location; do not meet at a private residence unless you independently choose to and understand the risks. Do not share passwords, device unlock codes, or unnecessary personal data.

If a one-time pickup code is offered, reveal it only at the handoff after checking the item. The code records the order handoff; it is not a statement that a hidden defect, fraud, or misdescription has been waived. If no handoff tool is available, Vendiaro has not enabled protected local checkout and the parties should not treat the listing as a Vendiaro paid transaction.

5. Returns and refunds

Proposed Vendiaro baseline

• Not as described, materially defective, wrong item, counterfeit/stolen concern, or seller failed to deliver: report through the order page as soon as possible, preferably within 30 calendar days after delivery or local handoff. This requested notice window helps preserve evidence but does not shorten a longer non-waivable legal right or a payment-provider deadline.
• Changed your mind: only if the listing expressly offered change-of-mind returns. The seller may require the item to be returned in the stated condition; buyer pays return shipping unless the listing or law says otherwise. No restocking fee unless separately approved, lawful, and clearly shown before payment.
• Seller's cancellation or inability to fulfill: buyer receives a full refund of the amount paid for the unfulfilled order, including shipping and other charges that law requires to be refunded.
• Vendiaro/platform cancellation: Vendiaro will explain the reason and initiate any amount it is responsible for refunding through the original payment method. Posting time depends on the payment provider and financial institution.

How to open a case

1. Open the order in Account → Purchases and select the issue type.
2. Provide a short factual description and relevant photos, tracking history, or seller communications. Do not send passwords or full card data.
3. Keep the item, packaging, shipping label, and communications while the case is reviewed. Do not discard or repair a disputed item before documenting its condition unless necessary for safety.
4. Vendiaro may contact both parties, request evidence, pause a transfer or order action if the system and law permit, and decide the platform remedy under the effective policy. An AI screening result is not a refund decision.
5. If a refund is approved, the amount and payment method will be shown. Partial refunds require buyer agreement or a legal/payment-network basis. A seller may not condition a legally owed refund on a positive review or withdrawal of a truthful complaint.

This internal process does not prevent a buyer from contacting the card issuer or a government agency. Avoid filing duplicate claims without telling Vendiaro, since the payment provider may independently resolve the same charge.

6. Taxes, pricing, and errors

Tax appears as a separate checkout line where applicable. A displayed item or shipping price should not change after order submission except for a correction process permitted by law and accepted by the buyer. If an obvious system error affects the total, Vendiaro may cancel before fulfillment and promptly refund the payment rather than silently charging more.

7. Safety reports

Stop using a device if it appears unsafe (for example, a hot, swollen, leaking, or smoking battery). For an immediate emergency call local emergency services. Report a suspected dangerous or recalled product to Vendiaro at vendiaro.shop@gmail.com and include the listing/order link. You may also report consumer-product safety issues to the U.S. Consumer Product Safety Commission at SaferProducts.gov. A support report is not a substitute for urgent emergency help.

8. Contact and effective date

Support and safety reports: vendiaro.shop@gmail.com. Effective date, return periods, support response target, payment-provider steps, and state-specific disclosures must be added only after the owner and counsel approve the final policy and the corresponding software has been tested.